Takes about 20 minutes. Progress saves automatically. close and come back any time.
01
Your property details. WiFi, check-in, house rules, local info
02
Confirm how escalation alerts work and who receives them
03
Choose your co-host's voice and approve how they'll sound with your guests
04
Review everything, agree to data terms, and submit
Step 1 of 13
About you
So we know who we're working with.
The more detail, the better your co-host. Guests ask about WiFi, check-in, heating, and local tips every single stay. The more you fill in now, the fewer messages you'll need to handle yourself. We encourage as much detail as possible.
Please enter your name
Please enter a valid email
This is where escalation alerts will go.
Please enter your WhatsApp number
Step 2 of 13
Your property
The name appears in every guest message. keep it short and recognisable.
e.g. "The Harbour Cottage" or "Flat 4, Victoria House"
Please enter a property name
Please enter the address
Step 3 of 13
Check-in & check-out
Guests ask about this every stay. Answer it once here, never again.
Please enter check-in time
Please enter check-out time
What should guests do when they leave? Guests ask this every stay.
Step 4 of 13
Getting in
The more specific you are here, the fewer 11pm calls. Short answers are fine. we'll tidy them up.
Where the key is and how to get in. Put the code itself in the box below.
Please describe key access
Only ever shared with verified guests during their stay.
Step 5 of 13
WiFi
Second most common guest message. Every single stay.
Please enter the WiFi network name
Please enter the WiFi password
Step 6 of 13
House rules & policies
Guests won't read an essay. Cover the 3–4 things that matter most.
Please enter your house rules
Please enter max guests
Step 7 of 13
Appliances & comfort
All optional. but each field saves a message every stay. A few words is enough; hit ✦ to expand.
Step 8 of 13
Local area
Guests always ask the host instead of Google. Fill these in and HOSTARA handles them.
Step 9 of 13
Anything else?
Bin day, the quirky shower tap, where the spare keys are. anything that saves a message.
Photograph the pages of your house manual or guest book. We read them and fill in anything you missed. Up to 6 photos.
Step 10 of 13
Who gets the alerts?
When a guest has a problem, HOSTARA sends a WhatsApp alert immediately. Who should receive it?
Usually you. If a co-host handles issues, use their number.
Please enter an alert number
Shown in the holding message while we alert you. Keep it reassuring.
Please enter emergency instructions
Step 11 of 13
What HOSTARA escalates
These 8 triggers are built in. Not configurable. they're the things that must always reach you, every time.
🔥
Safety emergencies. gas smell, fire alarm, flooding, carbon monoxide
🔧
Maintenance failures. broken boiler, no hot water, electrical problems
🔑
Access failures. locked out, lockbox not working, key issues
💬
Unhappy or frustrated guests. complaints, dissatisfaction, upset language
💷
Money and refund requests. compensation, disputes, billing questions
📋
Rule exception requests. late checkout, extra guests, pets, parties
⚖️
Legal or review threats. legal action, Airbnb disputes, review threats
❓
Anything unclear. if the system isn't confident, it escalates rather than guesses
HOSTARA handles everything else automatically. WiFi, checkout time, check-in, local info, appliances, and anything it can answer from your property data.
Almost there
Review your details
Check everything looks right. Click Edit to go back to any section.
Step 13 of 13
Choose your co-host
Your co-host is who represents your property to guests on WhatsApp. Pick the one that fits your hosting style, then approve how they sound before you go live.
Amelia
Virtual Co-Host
Warm, thoughtful, never rushes a conversation. Guests feel looked after from the first message.
Luca
Virtual Co-Host
Direct, efficient, gets to the point. Perfect for city apartments and business travellers.
Priya
Virtual Co-Host
Neighbourly and hospitable. Makes guests feel at home in the area using the local tips you set up. Great for a warm, personable touch.
James
Virtual Co-Host
Polished and measured. Suits premium properties where the tone needs to feel boutique.
Your own
Virtual Co-Host
A custom voice shaped to your brand. Paste a few messages you have written and we will match your style.
How should your co-host communicate?
Warm & friendly
Conversational and personable. Guests feel at home from the first reply.
Select
Concise & clear
Gets to the point fast. Perfect for guests who just want the answer.
Select
Professional
Polished and measured. Suits boutique and premium properties.
Select
Casual & relaxed
Laid-back and easy. Great for holiday lets and group stays.
Select
Name your co-host
The name your guests will see on WhatsApp.
Profile photo
Shown as your co-host's WhatsApp profile picture.
Upload screenshots of how you write to guests
WhatsApp chat screenshots work best. We will read your tone and match it.
or paste text
Your sample is private. We use it only to set the tone for your co-host and then discard it.
This is how your co-host will sound.
Final step
Data & legal
Three things to confirm. All required before we can submit your setup.
I confirm I am authorised to manage guest communications for this property and to engage HOSTARA on its behalf as a guest messaging service.
I consent to HOSTARA processing guest message data as a data processor on my behalf, in accordance with the Data Processing Agreement forming part of my contract. I understand that guest messages will be processed by AI systems and that I remain the data controller responsible for my guests' data.
HOSTARA operates as a data processor under UK GDPR. Your guest data is processed solely to provide the automated messaging service and is never used for any other purpose.
✓
You're in
Setup complete.
We've received everything we need. Here's what happens next.
What happens next
1
Within 24 hours. One of the Hostara team will assign a dedicated WhatsApp number for your property and be in touch to confirm.
2
Live test together. We'll send a few test messages to make sure everything works before your guests see it.
3
Go live. Add HOSTARA's WhatsApp link to your welcome message on Airbnb and place your QR codes throughout your property. Your guests are looked after from that moment on.
