Payment confirmed ✓

Let's set up your property.

Takes about 20 minutes. Progress saves automatically — close and come back any time.

01

Your property details — WiFi, check-in, house rules, local info

02

Confirm how escalation alerts work and who receives them

03

Choose your co-host's voice and approve how they'll sound with your guests

04

Review everything, agree to data terms, and submit

Step 1 of 13

About you

So we know who we're working with.

Your name

Please enter your name

Email address

Please enter a valid email

Your WhatsApp number

This is where escalation alerts will go.

Please enter your WhatsApp number

Step 2 of 13

Your property

The name appears in every guest message — keep it short and recognisable.

Property name

e.g. "The Harbour Cottage" or "Flat 4, Victoria House"

Please enter a property name

Full address

Please enter the address

Step 3 of 13

Check-in & check-out

Guests ask about this every stay. Answer it once here, never again.

Check-in from

Please enter check-in time

Check-out by

Please enter check-out time

Quiet hours (optional)

Step 4 of 13

Getting in

The more specific you are here, the fewer 11pm calls. Short answers are fine — we'll tidy them up.

Key / lockbox instructions

Include the code and where to find it. A few words is enough — see the ✦ button.

Please describe key access

Finding the property (optional)

Door quirks (optional)

Step 5 of 13

WiFi

Second most common guest message. Every single stay.

Network name (SSID)

Please enter the WiFi network name

Password

Please enter the WiFi password

Step 6 of 13

House rules & policies

Guests won't read an essay. Cover the 3–4 things that matter most.

House rules

Please enter your house rules

Maximum guests

Please enter max guests

Smoking policy

No smoking anywhere Outside only Smoking allowed

Pet policy

No pets Pets welcome Ask me first

Step 7 of 13

Appliances & comfort

All optional — but each field saves a message every stay. A few words is enough; hit ✦ to expand.

Heating

Hot water

Washing machine

TV & streaming

Step 8 of 13

Local area

Guests always ask the host instead of Google. Fill these in and HOSTARA handles them.

Nearest shop

Nearest pharmacy

Nearest A&E / hospital

Local taxi

Getting around

Parking

Step 9 of 13

Anything else?

Bin day, the quirky shower tap, where the spare keys are — anything that saves a message.

Other notes (optional)

Step 10 of 13

Who gets the alerts?

When a guest has a problem, HOSTARA sends a WhatsApp alert immediately. Who should receive it?

Alert WhatsApp number

Usually you. If a co-host handles issues, use their number.

Please enter an alert number

Emergency message for guests

Shown in the holding message while we alert you. Keep it reassuring.

Please enter emergency instructions

Step 11 of 13

What HOSTARA escalates

These 8 triggers are built in. Not configurable — they're the things that must always reach you, every time.

🔥

Safety emergencies — gas smell, fire alarm, flooding, carbon monoxide

🔧

Maintenance failures — broken boiler, no hot water, electrical problems

🔑

Access failures — locked out, lockbox not working, key issues

💬

Unhappy or frustrated guests — complaints, dissatisfaction, upset language

💷

Money and refund requests — compensation, disputes, billing questions

📋

Rule exception requests — late checkout, extra guests, pets, parties

⚖️

Legal or review threats — legal action, Airbnb disputes, review threats

❓

Anything unclear — if the system isn't confident, it escalates rather than guesses

HOSTARA handles everything else automatically — WiFi, checkout time, check-in, local info, appliances, and anything it can answer from your property data.

Almost there

Review your details

Check everything looks right. Click Edit to go back to any section.

Step 13 of 13

Choose your co-host

Your co-host is who represents your property to guests on WhatsApp. Pick the one that fits your hosting style, then approve how they sound before you go live.

Amelia

Virtual Co-Host

Warm, thoughtful, never rushes a conversation. Guests feel looked after from the first message.

Luca

Virtual Co-Host

Direct, efficient, gets to the point. Perfect for city apartments and business travellers.

Priya

Virtual Co-Host

The local expert. Restaurant tips, walking routes, hidden gems that earn five-star reviews.

James

Virtual Co-Host

Polished and measured. Suits premium properties where the tone needs to feel boutique.

Your own

Virtual Co-Host

A custom voice shaped to your brand. Paste a few messages you have written and we will match your style.

Upload screenshots of how you write to guests

WhatsApp chat screenshots work best. We will read your tone and match it.

Upload WhatsApp screenshots

Tap to choose images · We match your writing style from them

or paste text

Your sample is private. We use it only to set the tone for your co-host and then discard it.

Final step

Data & legal

Three things to confirm. All required before we can submit your setup.

I confirm I am authorised to manage guest communications for this property and to engage HOSTARA on its behalf as a guest messaging service.

I have read and agree to HOSTARA's Terms of Service and Privacy Policy.

I consent to HOSTARA processing guest message data as a data processor on my behalf, in accordance with the Data Processing Agreement forming part of my contract. I understand that guest messages will be processed by AI systems and that I remain the data controller responsible for my guests' data.

HOSTARA operates as a data processor under UK GDPR. Your guest data is processed solely to provide the automated messaging service and is never used for any other purpose.

✓

You're in

Setup complete.

We've received everything we need. Here's what happens next.

What happens next

1

Within 24 hours — Piers will assign a dedicated WhatsApp number for your property and be in touch to confirm.

2

Live test together — We'll send a few test messages to make sure everything works before your guests see it.

3

Go live — Add the HOSTARA number to your Airbnb listing. Your guests are looked after from that moment on.